Operational failure

Communications Facility

Telstra network — fibre damage and Triple Zero disruption

3–4 May 2018 · Intermittent calls for about eight hours

Australia (national)

-25.7000, 134.1000

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What happened

Infrastructure damage followed by cascading network effects caused intermittent voice calling for about eight hours. ACMA found Telstra breached emergency-call rules in relation to 1,433 attempted Triple Zero calls and accepted an enforceable undertaking requiring improved redundancy, diversity and incident communications. The available official summary does not describe the initiating damage as sabotage.

When cited sources give different casualty, damage or spill figures for this event, they’re reported side by side above rather than merged into one number. See how confidence levels work.

Evidence
Documented
Confidence
High
Infrastructure
Communications Facility
Current temperature
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Latitude
-25.7000°
Longitude
134.1000°

Attribution

Responsibility has not been established in the cited reporting.

Sources

  1. Action on telco safeguards: October to December 2018Australian Communications and Media Authority · Incident reporting