Operational failure

Communications Facility

Telstra mobile network — nationwide human-error outage

9 February 2016 · About three hours

Australia (national)

-24.9000, 133.7000

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What happened

Human error by Telstra staff caused a nationwide mobile voice and data outage lasting approximately three hours. The incident met the government's major-outage threshold; no malicious activity or casualties were reported.

When cited sources give different casualty, damage or spill figures for this event, they’re reported side by side above rather than merged into one number. See how confidence levels work.

Evidence
Documented
Confidence
High
Infrastructure
Communications Facility
Current temperature
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Latitude
-24.9000°
Longitude
133.7000°

Attribution

Responsibility has not been established in the cited reporting.

Sources

  1. Telstra confirms all services restored following mass outageABC News · Incident reporting
  2. Table of major telecommunications network outages in Australia from 2012 to 2024Australian Communications and Media Authority · Official historical classification and duration